Salesforce Engagement Manager

The role

You will develop and manage customer relationships and provide oversight on project teams to ensure successful delivery. You will also participate in customer sales cycles and collaborate with the sales organization to build account growth.

What you will do

• Develop, own and manage customer relationship from a delivery perspective
• Provide oversight on project teams to ensure successful delivery
• Act as a thought leader for customers to drive outcomes
• Participate in customer sales cycles including scope, estimates and staffing needs
• Collaborate with the Sales organization to build account growth and expansion plans
• Transition customers from sales process to project delivery
• Ensure appropriate project team is staffed and manage staffing risks
• Drive and participate in internal initiatives for solution delivery and methodology
• Contribute to NeuraFlash at a leadership level
• Travel up to 25% for customer projects and company events

Required qualifications

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members
• 5+ years of experience architecting, selling, and delivering Salesforce solutions
• Deep expertise in Contact Center or Salesforce solution design
• Proven pre-sales experience including discovery, solution mapping, scoping, and estimation
• Hands-on experience designing end-to-end architectures
• Strong understanding of the full SDLC and program governance
• Experience shaping and managing cross-functional solution teams
• Strong commercial acumen including creating SOWs, LOE estimates, and Change Orders
• Excellent communication and storytelling skills

Nice to have

• Passion for delivering software solutions, building Salesforce solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers for agentic transformation journeys
• Maintain expertise in the evolving agentic marketplace
• Translate complex AI capabilities into clear, value-aligned recommendations
• Identify common agentic use cases and prepare adoption strategies
• Provide thought leadership by sharing industry insights and shaping best practices

Benefits

• Remote and in-person work options
• Flexibility to handle personal responsibilities
• Culture of trust and understanding
• Collaborative environment with executive town halls
• Regular celebrations and social activities

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and deliver customer outcomes.