AWS Engagement Manager

The role

The Engagement Manager owns customer relationships from a delivery perspective and is accountable for delivery health and customer satisfaction. You will partner with Sales to scope work and guide Project Managers in delivering cloud-based contact center and AI solutions.

What you will do

• Develop, own and manage customer relationships from a delivery perspective
• Provide direction, guidance and oversight to project teams
• Act as a thought leader for customers to drive outcomes and articulate value
• Participate in customer sales cycles including scoping and estimating
• Collaborate with Sales to build account growth and expansion plans
• Transition customers from sales process to project delivery
• Ensure appropriate project team staffing with operations and leadership
• Drive internal initiatives for innovation in delivery and methodology
• Champion AI-enabled delivery practices
• Contribute to NeuraFlash at a leadership level

Required qualifications

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members
• 5+ years of experience architecting, selling, and delivering AWS solutions
• Deep expertise in Contact Center or AWS-based solution design such as Amazon Connect
• Proven pre-sales experience including discovery, scoping, and estimation
• Hands-on experience designing end-to-end architectures
• Strong understanding of the full SDLC and program governance
• Experience shaping and managing distributed cross-functional solution teams
• Strong commercial acumen including creating SOWs, LOE estimates, and Change Orders
• Excellent communication and storytelling skills

Nice to have

• Passion for delivering software solutions and building Amazon and other Contact Center solutions
• Outstanding verbal and written communication skills
• Eager to embrace challenging situations and solve complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers for agentic transformation journeys
• Maintain expertise in the evolving agentic marketplace
• Translate complex AI capabilities into value-aligned recommendations
• Identify common agentic use cases and prepare adoption strategies
• Provide thought leadership by sharing industry insights

Benefits

• Remote and in-person work options
• Flexibility to handle personal needs
• Culture of trust and understanding
• Collaborative environment with executive town halls
• Regular celebrations

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.