Functional Lead, AI & Agentforce Delivery

The role

The Functional Lead manages and supports customer-facing Agentforce and AI implementation projects. This person oversees solution shaping and manages day-to-day work and customer relationships.

What you will do

• Manage overall delivery of Agentforce and AI implementation projects.
• Act as functional lead to oversee and shape the overall solution.
• Guide customers and the team in the definition of use cases and business outcomes.
• Transition customers from sales process to project delivery.
• Plan, monitor and manage project financials, scope, and schedule.
• Act as primary day-to-day point of contact for the client.
• Facilitate or co-lead regular status meetings with stakeholders.
• Manage NeuraFlash project team members in the delivery of the solution.
• Readout documented and measured outcomes for live solutions.
• Stay informed on Agentic Division internal initiatives, products, and solutions.

Required qualifications

• 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform.
• Outstanding verbal and written communication skills.
• Experience working in a professional services/consulting environment.
• Experience leading delivery as project manager or scrum leader.
• Experience with estimation/sizing and SOW/Change Order contracting.
• Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications.
• Demonstrated track record of writing SOWs and Change Requests and managing scope.

Nice to have

• Bachelor’s Degree in Business, Engineering, Information Technology or Management

Benefits

• Remote and in-person work options
• Flexibility to handle personal tasks
• Collaborative culture with town halls and company meetings
• Team celebrations

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.