AWS Technical Architect

The role

You will build and launch Amazon Connect solutions for customers. You will conduct technology assessments, facilitate business process reviews, and lead discovery to design contact center architectures using AWS services.

What you will do

• Ensure customer success in building and launching Amazon Connect solutions
• Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS
• Participate in deep architectural discussions
• Lead discovery for customers and help build ROIs for projects
• Translate customer requirements into contact center design
• Oversee and mentor technical teams
• Act as a liaison between technical teams and business stakeholders
• Deliver customer end user training and documentation

Required qualifications

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting infrastructure requirements and specifications
• Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform

Benefits

• Remote and in-person work options
• Flexibility to handle personal responsibilities
• Culture of trust and understanding
• Collaborative environment
• Company town halls and meetings

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.