Neuraflash
AWS Solution Architect
Remote - Canada (Alberta, British Columbia, Ontario Only). Posted 17 days ago
The role
You will build and launch Amazon Connect solutions for customers. You will conduct technology assessments, facilitate business process reviews, and lead discovery to design cloud solutions. You will also oversee technical teams and act as a liaison between technical teams and business stakeholders.
What you will do
- Ensure customer success in building and launching Amazon Connect solutions
- Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS
- Participate in deep architectural discussions
- Lead discovery, help customers build ROIs, and deliver presentations and estimates
- Translate customer requirements into contact center design
- Oversee and mentor technical teams
- Act as a liaison between technical teams and business stakeholders
- Drive best practice contact center design into solution delivery
Required qualifications
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
Benefits
- Remote and in-person work options
- Flexibility for personal needs
- Culture of trust and understanding
- Collaborative environment
- Company town halls and meetings
About the company
NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.