Associate QA Consultant, Amazon Connect / Contact Center QA

The role

You will support testing across complex customer and agent journeys. This includes testing Amazon Connect Contact Flows, IVR, APIs, and Salesforce integrations.

What you will do

• Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows.
• Execute functional testing of IVR and self-service journeys.
• Validate agent and supervisor experiences across voice and digital channels.
• Perform basic testing of AWS services including Lambda, DynamoDB, S3, Lex, and CloudWatch.
• Execute API testing using tools such as Postman.
• Support testing of integrations between Amazon Connect and Salesforce Service Cloud Voice.
• Create and execute test scenarios and test cases.
• Log, track, and retest defects using tools such as Jira.
• Support SIT, regression, UAT, and release readiness activities.
• Support IVR/voice automation testing and basic performance testing.

Required qualifications

• 1–2 years of QA/testing experience OR minimum 6 months of paid QA internship experience.
• Strong understanding of software testing fundamentals, including functional, regression, integration, and end-to-end testing.
• Basic understanding of test case creation, test execution, defect management, and QA processes.
• Basic knowledge of APIs and hands-on exposure to Postman or similar tools.
• Basic understanding of cloud concepts, preferably AWS.
• Strong analytical and problem-solving skills.
• Ability to understand business requirements and convert them into test scenarios.
• Good communication and documentation skills.

Nice to have

• Exposure to Amazon Connect or other Contact Center/CTI platforms.
• Basic understanding of IVR and telephony concepts.
• Exposure to Salesforce or Service Cloud.
• Experience with Jira, TestRail, QMetry, Zephyr, or similar QA tools.
• Exposure to SQL and basic data validation.
• Exposure to QA automation or scripting using Java, JavaScript, Python, or similar.
• Exposure to Cyara, Empirix Hammer, Bespoken, or similar testing tools.
• Basic understanding of Generative AI, conversational AI, or chatbot testing.

Benefits

• Remote and in-person work options
• Flexibility to handle personal tasks
• Culture of trust and understanding
• Collaborative environment
• Company celebrations

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.