Product Manager, Operations

The role

You will decide what to build next and how to iterate quickly on the clinical and operational platform. You will work across operations, engineering, and clinical teams to improve provider workflows and patient follow-up using AI and automation.

What you will do

• Develop and maintain a clear roadmap across patient, provider, partner, and internal tools.
• Turn operational insight into product by working with support, care teams, and providers.
• Prototype ideas, test with real users, and adjust quickly.
• Bring engineering well-framed problems and written detail to build confidently.
• Improve the path from onboarding to the next booked visit.
• Cut administrative friction in documentation, orders, referrals, and handoffs.
• Find and prototype high-value AI automation opportunities.
• Train and support the teams who use each release.
• Use data to measure success of shipped products.

Required qualifications

• 4+ years in product management
• 2+ years at a high-growth startup working with a small team
• Track record of changing user and operator behavior via improved retention, engagement, or efficiency
• Sharp prioritization instincts and a bias toward testing ideas quickly
• Experience working closely with front-line support or operations teams
• Comfort in a CRM
• Ability to train people on a launch
• Comfort using data and customer feedback to find and size problems
• Experience using AI tools to prototype
• Ease working across functions: product, operations, engineering, and clinical teams
• Low ego, bias to action, and the ability to earn trust quickly

Nice to have

• Healthtech or other regulated, high-stakes experience
• Shipping LLM-powered features with human-in-the-loop workflows and quality evaluations
• Setting up product processes and operating rhythms from scratch

Benefits

• Equity
• Benefits

About the company

Neura Health is a nationwide, doctor-led virtual neurology clinic. It uses a tech-enabled model to provide an all-in-one longitudinal platform for managing neurological diseases.