Entry Level Support Engineer - New Zealand (Potential future opportunity)

New Zealand. Posted 8 months ago

The role

You will be the first point of contact for IT-related issues at a client site in the education sector. You will provide customer service through face-to-face interaction and a ticket board while troubleshooting technical issues.

What you will do

Respond to client inquiries and provide technical support via various channels
Diagnose and troubleshoot technical issues reported by clients
Document and track client issues using a ticketing system
Escalate unresolved issues to appropriate teams and follow up until resolution
Stay up to date with product knowledge and industry trends
Complete daily timesheets

Required qualifications

NZ Citizen or hold permanent residency
NZ Driver's License (Full or Restricted)

Nice to have

Practical technical knowledge in supporting and implementing Windows 11
Practical technical knowledge in supporting and implementing Windows Server 2022
Practical technical knowledge in supporting and implementing Azure Active Directory
Practical technical knowledge in supporting and implementing Firewalls (FortiGate)
Practical technical knowledge in supporting and implementing Switching (Ruckus, HP, Allied Telesis)
Practical technical knowledge in supporting and implementing Wireless (Ruckus, Aruba/HP, Aerohive)
Practical technical knowledge in supporting and implementing Printers/Copiers

Benefits

Friendly team environment with a strong technical support network
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Certification Bonus Program
EAP Program – Raise limited. Three free sessions per year
Cost price on products from our suppliers
Referral Bonus Initiative
School holiday – Projects and Training opportunities

Before you apply

Applicants will be contacted once a role becomes available in their stated location or if they have indicated a willingness to relocate

About the company

New Era Technology is a global team of over 3,000 professionals. Their mission is to securely connect people, places, and information with end-to-end technology solutions at scale.