Field Tech Support Specialist - Hillsboro, OR

The role

This person will provide onsite technical services for Mission Critical Cooling Systems. They will execute installation, startup, commissioning support, and maintenance services.

What you will do

• Deliver installation, startup and/or commissioning support services.
• Assist in fault isolation of electro-mechanical systems.
• Identify necessary parts to resolve customer equipment failures.
• Respond onsite to dispatches within required timeframe.
• Participate in the development of service bulletins, procedures, and process improvements.
• Maintain accurate customer service records and reports within the Case Management System/CRM.
• Contribute to the creation of Knowledge Articles and technical documentation.
• Serve as a resource to sales personnel for assigned service area.
• Recommend improvements to manuals, operational processes and procedures.
• Provide training to customers and other field service personnel.

Required qualifications

• Minimum of 3 years of experience in field service or a similar technical support-related position.
• Prior experience with electro-mechanical equipment, servos, sensors and actuators.
• English proficiency.
• Experience reading Electrical Schematics.
• Experience working with 200 – 440-volt equipment (High Voltage).
• Hands on hardware troubleshooting and repair experience.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Ability to manage priorities effectively.
• Ability to work both onsite independently and as part of a team.
• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.

Nice to have

• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline

Benefits

• Continuous training

Before you apply

• Ability to pass customer-specific background check processes, if applicable.

About the company

New Era Technology is a global team of over 3,000 professionals that securely connects people, places, and information with end-to-end technology solutions at scale.