Sr. Manager, Membership Operations

The role

This person will manage the physical presence in New Orleans, starting with a beta facility and transitioning to a permanent facility. The role involves facilities management, technical infrastructure operations, and community experience.

What you will do

• Oversee day-to-day operations of the beta space and future permanent facility
• Lead and manage teams responsible for maintenance of technical areas including wet labs and manufacturing
• Develop and implement location-specific standard operating procedures
• Manage team and systems for asset and consumable inventories
• Support construction and commissioning of the permanent facility
• Act as the primary operational on-the-ground point of contact for member issues
• Lead and manage the community manager and associates
• Execute systems for member onboarding, orientation, and access to facilities
• Select, onboard, and manage vendors and contractors
• Ensure adherence to local building codes, environmental, health, and safety regulations

Required qualifications

• 5–8+ years of experience in facilities management, operations, or technical infrastructure management
• Hands-on understanding of building systems (HVAC, electrical, mechanical) and lab or workshop operations
• Strong vendor and contractor management experience
• Exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Comfort working with startups, entrepreneurs, and technical teams
• Excellent interpersonal and communication skills
• Experienced people manager and team builder

Nice to have

• Experience in a lab, manufacturing, and/or R&D environment
• Experience supporting space openings, build-outs, or construction projects
• OSHA and/or lab safety certification

Benefits

• Comprehensive benefits package with no waiting period

About the company

Newlab is recruiting a Membership Operations Manager to help operationalize and manage Newlab’s physical presence in New Orleans.