Global Head of Membership

The role

The Global Head of Membership will lead the delivery, operations, and financial performance of the Membership organization across all Newlab locations and the Brooklyn ecosystem. This leader will execute the global membership platform to ensure consistent experiences for startups both physically and digitally.

What you will do

• Execute the roadmap for Newlab's Membership product across locations.
• Lead implementation of new services, benefits, and partnerships.
• Align physical and digital products into a cohesive business unit.
• Manage business accountability including budgeting, forecasting, and growth.
• Develop standardized components of the membership offering and pricing models.
• Collaborate with global pipeline and localization teams to optimize member attraction.
• Work with the Head of Membership Experience to foster an interdisciplinary ecosystem.
• Leverage data to refine value delivery and report on value created.
• Oversee digital platforms including community slack and Newlab OS.
• Manage a high-performing team of Membership leaders in each Newlab location.

Required qualifications

• 5+ years of relevant experience
• Senior operational roles (Head of Operations, Chief of Staff)
• Direct P&L ownership
• Operational team management
• Proven track record in operations, ecosystem building, or innovation program design
• Entrepreneurial mindset with strong execution, communication, and analytical skills
• Experience managing complex stakeholder networks including investors, corporates, and startups
• Deep curiosity about emerging technologies and frontier sectors (AI, robotics, energy, climate, mobility, materials, etc.)

Nice to have

• Experience scaling a membership, accelerator, or community platform
• Familiarity with NYC's innovation ecosystem or public-private tech initiatives
• Experience as an early stage founder or founding employee
• MBA or equivalent leadership experience
• Technical experience in a lab/innovation/manufacturing environment

Benefits

• Comprehensive benefits package with no waiting period

About the company

Newlab is seeking a Global Head of Membership to lead the delivery, operations, and financial performance of our Membership organization across all Newlab locations and directly for the Newlab Brooklyn ecosystem.