Sr. Manager, Membership Operations

The role

The Sr. Manager, Membership Operations runs day-to-day membership operations at Newlab Detroit. This role manages member companies, their onboarding and renewals, and the teams and services that deliver the membership experience.

What you will do

• Manage relationships, satisfaction, retention and renewals for local member companies.
• Coordinate startup onboarding and move-in, including space readiness for each company's requirements.
• Serve as the primary on-site contact for member companies and resolve their issues on time.
• Help member companies collaborate with Newlab's global team, other locations and partners.
• Work with teams that maintain wet labs, light manufacturing, prototyping and fabrication spaces.
• Own end-to-end delivery of the Newlab Membership product in Detroit.
• Ensure all membership components work, including facilities, shops, shared infrastructure, programming and member services.
• Assess member needs, find service gaps and improve the membership offering.
• Apply global membership standards while responding to local market and member needs.
• Coordinate cross-functional teams and external vendors, and support contract negotiations and vendor performance.

Required qualifications

• 4+ years of experience in startup operations, account management, or technical infrastructure management.
• Strong vendor and contractor management experience.
• Exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Comfort working with startups, entrepreneurs, and technical teams.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and manage relationships.
• Fluency with building operations.

Benefits

• Eligible for a bonus program.
• Comprehensive benefits.

About the company

Newlab is recruiting for this role to operate its physical presence in Detroit. The posting describes Newlab as a network with locations and a global membership team.