Senior Revenue Operations Manager - GTM Systems and Automation

Atlanta, Georgia, USA; Portland, Oregon, USA; San Francisco, California, USA; Toronto, Canada. Posted 2 months ago

The role

You will own the technical and automation engine behind the Go-To-Market organization. You will drive the GTM technology roadmap, translate business needs into technical specs, and build automated dashboards.

What you will do

Drive the GTM technology roadmap including Salesforce, Clay, and Salesloft
Pilot emerging AI capabilities and transform manual steps into automated workflows
Partner with stakeholders to gather requirements and translate business needs into user stories, technical specs, and UAT testing plans
Define key system-level performance metrics and build automated dashboards
Collaborate with Data & Analytics to maintain a trusted source of truth
Guide field adoption of new system features through documentation and enablement sessions
Execute change management strategies
Work with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle

Required qualifications

6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture
Strong functional understanding of Salesforce including data flows and integrations
Experience with Business Intelligence tools like Tableau or advanced Excel
Experience leading cross-functional projects
Experience writing detailed user stories
Experience managing delivery using Agile/Scrum methodologies in Jira
Strong builder mindset for translating qualitative business needs into scalable technical designs
Relevant professional experience or a Bachelor’s degree in Business, Information Systems, Computer Science, or a related field

Nice to have

Experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay
Exposure to implementing AI capabilities for predictive scoring or automated routing
Practical SQL skills and familiarity with Snowflake or AWS data pipelines
An advanced degree such as an MBA or related Master's degree

Benefits

healthcare
dental
vision
parental leave and planning
mental health benefits
401(k) plan and match
flex time-off
11 paid holidays
volunteer time-off

Before you apply

Visa sponsorship is not available
A criminal background check is required
Certain roles require candidates to pass an export compliance assessment

About the company

New Relic is a global team of innovators that builds an intelligent platform for observability. They help companies optimize their digital applications in an AI-first world.