Senior Revenue Operations Manager- Order To Cash

The role

The Senior Revenue Operations Manager - O2C will own the execution of the Order-to-Cash roadmap and drive process and system improvements. This role sits within the Finance organization and focuses on balancing commercial flexibility with operational simplicity.

What you will do

• Co-own and prioritize the Order-to-Cash roadmap.
• Translate business requirements into technical specs and partner with Engineering and QA.
• Review test plans, validate results, and coordinate cross-functional User Acceptance Testing.
• Design, document, and continuously improve key operational procedures.
• Establish processes for large-scale, cross-functional launches.
• Help stakeholders navigate customization trade-offs.
• Investigate billing and usage data discrepancies and troubleshoot edge cases.

Required qualifications

• 6 to 8+ years of hands-on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments.
• Demonstrated success leading complex, cross-functional initiatives from conception to delivery.
• Exceptional written and verbal communication skills.
• Highly detail-oriented, comfortable with numbers, and structured in problem-solving.

Nice to have

• Hands-on experience writing SQL queries.
• Familiarity with Snowflake or similar cloud data warehouse environments.

Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• 401(k) plan and match
• flex time-off
• 11 paid holidays
• volunteer time-off

Before you apply

• visa sponsorship is not available
• a criminal background check is required
• Certain roles require candidates to pass an export compliance assessment

About the company

New Relic builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them insight into complex systems.