Senior Technical Success Manager

Atlanta, Georgia, USA; Boston, Massachusetts, USA; Chicago, Illinois, USA; Houston, Texas, USA; Miami, Florida, USA. Posted 6 days ago

The role

You will own technical success and post sales relationships for a customer base. You will lead customer adoption, optimization, and integration of the New Relic platform.

What you will do

Own customer adoption, onboarding, and continued success at your customer base.
Forecast customer consumption and document opportunities and successes.
Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
Partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
Be your customer's voice with product and engineering.
Maintain a deep understanding of the customer's business and how they use technology to grow.

Required qualifications

5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
A desire to learn new technologies
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
Ability to keep up to date project plans and documentation.
Fluent in English

Nice to have

Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
Background in mobile device platforms & architectures (IOS & Android)
Bachelor's degree in Engineering/Computer Science or equivalent desirable

Benefits

healthcare
dental
vision
parental leave and planning
mental health benefits
401(k) plan and match
flex time-off
11 paid holidays
volunteer time off

Before you apply

Visa sponsorship is not available
A criminal background check is required
Certain roles require candidates to pass an export compliance assessment

About the company

New Relic builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them insight into their complex systems.