AI Engineer- Agentic Customer Flow

The role

This person will design, build, and scale AI driven capabilities and backend services. The role focuses on building robust AI systems, developing LLM harnesses, and implementing production monitoring.

What you will do

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems.
• Build and own AI features end to end.
• Evaluate and monitor AI systems in pre-release and production environments.
• Build reliable AI systems and write production code.
• Diagnose complex issues across data pipelines, model serving and backend components.
• Collaborate with product and cross functional teams to refine requirements.
• Contribute to system design, architecture reviews and code quality improvements.
• Identify opportunities and drive technical initiatives.

Required qualifications

• 4+ years of backend engineering experience in Python, Go, Java or similar.
• Familiarity with evaluating model performance using metrics.
• Proven experience building high performance or distributed systems.
• 4+ years of hands on experience integrating ML or LLM models into production.
• Strong understanding of cloud infrastructure, microservices and observability.
• Ability to operate effectively under ambiguity and navigate dynamic environments.
• Strong communication and collaboration skills.

Benefits

• Annual performance-based incentive program
• Partially subsidized medical plan
• Fully subsidized vision/dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave

About the company

ERGO NEXT is a technology-led, full-stack provider of small business insurance. Since 2016, they have helped hundreds of thousands of small business customers across the United States.