Express Claims Advocate

The role

You will investigate and resolve commercial general liability property damage claims. You will evaluate coverage, liability, and damages while communicating with policyholders and claimants.

What you will do

• Manage, investigate, and resolve commercial general liability property damage claims
• Evaluate coverage, liability, and damages
• Settle claims within prescribed authority levels
• Recommend ultimate resolution on assigned cases in excess of authority to local claims management
• Evaluate insurance coverage based on claim report, policy, investigation, and applicable statutes and case law
• Communicate with policyholders, witnesses, and claimants to gather information
• Advise on proper course of action and respond to written and telephone inquiries
• Comply with all statutory and regulatory requirements of all applicable jurisdictions
• Meet detailed quality assurance standards and set performance goals
• Manage a high volume of claims

Required qualifications

• At least 2+ years of claims handling experience including coverage and liability or relevant experience
• Strong written and oral communication skills
• Strong interpersonal, analytical, investigative, and negotiation skills
• Strong customer service skills
• Mac literate, including Google and Microsoft
• Bachelor's degree
• Must have, or be able to promptly obtain a Texas Independent Adjuster License

Nice to have

• Experience with Commercial General Liability claims
• Enthusiastic with an emphasis to work as a team in a remote environment
• Self starter, reliable, flexibility toward change, and thrives in ambiguity
• Adaptability in a fast paced high volume environment with strict deadlines and aggressive goals

Benefits

• Annual performance-based incentive program
• Partially subsidized medical plan
• Fully subsidized vision/dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave

About the company

ERGO NEXT is a technology-led, full-stack provider of small business insurance. Since 2016, they have helped hundreds of thousands of small business customers across the United States.