Data Scientist, Growth – Partnerships & Customer Experience

The role

You will use data to shape how the company reaches, serves, and converts customers across the partnership channel and customer experience funnel. You will work with Product and Partnerships teams to identify growth opportunities and turn insights into business decisions.

What you will do

• Use AI as part of the day-to-day data science workflow and develop reusable AI-enabled tools
• Drive strategy and roadmap for the Partnership channel and customer experience funnel
• Own analytics for the entire customer experience funnel
• Design and evaluate experiments and causal analyses to measure impact
• Analyze affiliates performance across the partnership channel
• Identify, size, and prioritize growth opportunities
• Apply statistical analysis, segmentation, modeling, and deep-dive analysis
• Define clear metrics, measurement frameworks, and visualizations

Required qualifications

• 4+ years of experience in Data Science or other highly quantitative analytical roles
• Ability to quickly learn new AI capabilities and apply practical AI-enabled solutions
• Advanced proficiency in SQL
• Experience using Python or R for statistical analysis and analytical workflows
• Strong foundation in statistics, experimentation, and causal inference
• Experience with experiment design, implementation, analysis, and recommendation
• Ability to define the appropriate metric framework
• Strong communication skills to translate complex analyses into clear recommendations
• Experience analyzing customer journeys, conversion funnels, or growth
• Experience working with partnership or other multi-channel business models

Nice to have

• experience working in fintech or growth & partnerships

Benefits

• annual performance-based incentive program
• partially subsidized medical plan
• fully subsidized vision/dental options
• life insurance
• disability insurance
• 401(k)
• flexible paid time off
• parental leave

About the company

ERGO NEXT is a technology-led, full-stack provider of small business insurance. Since 2016, they have helped hundreds of thousands of small business customers across the United States.