Claims Trainer

The role

This person will focus on training delivery and content development for the Claims Department. They will also handle claim files and provide administrative support during training downtime.

What you will do

• Assist with the development of Claims Department training curriculum
• Plan, prioritize and identify training needs for new projects, initiatives and change
• Participate in delivering training sessions to the Claims department
• Create and maintain training content, job aids, and reference materials
• Partner with Claims Leadership to ensure Department meets objectives and goals
• Lead people to change through moderating discussions, presenting, and mentoring
• Assist with identifying knowledge gaps and implementing solutions to improve performance
• Provide administrative support to the Claims Department during training downtime
• Handle or assist with claim files during training downtime
• Keep up to date with developments in the claims industry

Required qualifications

• 5+ years of claim handling experience in Commercial Auto, General Liability, Professional Liability
• 3+ years experience in training program development
• Strong communication, collaboration, interpersonal, leadership, and organizational skills
• Subject Matter Expert detailed knowledge of marketplace activities, industry concepts and best practices
• Advanced Research Skills
• Engaging, Enthusiastic and Effective Communication Skills
• Creative thinker with a flexible and strategic approach
• Active listener
• Adaptable to a fast-paced and ever changing environment
• Bachelor’s Degree required in business, education, training, or communications

Nice to have

• Insurance coursework (i.e., CPCU, IIA)

Benefits

• annual performance-based incentive program
• partially subsidized medical plan
• fully subsidized vision/dental options
• life insurance
• disability insurance
• 401(k)
• flexible paid time off
• parental leave

About the company

ERGO NEXT is a technology-led, full-stack provider of small business insurance. Since 2016, they have helped hundreds of thousands of small business customers across the United States.