Commercial Claims Litigation Manager

The role

You will lead a team of Claim Specialists to develop and execute claims settlement strategies. You will manage vendor relationships and provide oversight and feedback on claim results.

What you will do

• Develop and lead claims settlement strategy with the Claims Leadership Team
• Manage and provide feedback to Claim Specialists on claim and audit results
• Provide file direction and oversight to direct reports
• Create procedural documents to improve expenses, cycle time, and service
• Work inter-departmentally to investigate insurance claims
• Prepare and present reports and letters to key company personnel
• Determine when additional in-house or outside expert assistance is required
• Manage vendor relationships
• Lead Claim Specialists to adhere to Best Practices, Compliance, Reserving Guidelines, and Litigation Guidelines

Required qualifications

• Commercial General Liability Claims Experience, specifically Construction Defect, Professional Liability, EPLI, etc.
• Minimum of 5 to 10+ years of management experience
• Litigation management experience
• Vendor management skills
• Outstanding attention to detail, organization, multi-tasking, problem-solving, interpersonal, and customer service skills
• Excellent written and verbal communication skills
• Ability to understand claims adjudication processes, claim law, and jurisdictional issues
• Strong research and investigative abilities
• Negotiation, conflict resolution, and persuasion abilities
• Trustworthiness, integrity, and personal accountability
• Adherence to standards of ethical behavior and professional conduct
• Bachelor’s degree

Nice to have

• Advanced degree
• Achieved or working towards any of the following designations: CPCU, PCLS/PCLA, SPPA, AIC2, SCLA

Benefits

• Annual performance-based incentive program
• Partially subsidized medical plan
• Fully subsidized vision/dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave

About the company

ERGO NEXT is a technology-led, full-stack provider of small business insurance. Since 2016, they have helped hundreds of thousands of small business customers across the United States.