Account Manager - Enterprise

The role

This person will own and grow relationships with complex, multi-location Enterprise customers. The role focuses on value realization, renewal ownership, and executive engagement.

What you will do

• Own post-sale success and retention for a defined Enterprise portfolio
• Translate pre-sale objectives into actionable success plans
• Lead strategic business reviews demonstrating impact and roadmap alignment
• Build trusted relationships with executive sponsors and champions
• Proactively identify risks and escalate appropriately
• Own renewal strategy and execution
• Surface opportunities for account growth and expansion in partnership with AEs
• Collaborate cross-functionally to ensure customer commitments are met

Required qualifications

• 5–7 years of Enterprise SaaS account management experience
• Proven ownership of renewals with complex, multi-stakeholder customers
• Strong executive presence and strategic communication skills
• Demonstrated success driving change management in multi-location organizations
• Ability to prioritize, set boundaries, and focus on high-impact work
• Strategic business reviews delivered consistently and effectively
• Executive relationships are active and productive
• Renewal goals are met or exceeded
• Risks are identified early and addressed proactively
• Customers see NexHealth as a strategic partner

Nice to have

• Healthcare experience

Benefits

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K
• Commuter benefits
• Flexible PTO
• Stock options

About the company

NexHealth is building the infrastructure layer for modern healthcare by connecting patients, providers, and developers. The company was founded in 2017 and is headquartered in San Francisco, CA.