Senior Account Manager - API Platform

The role

The Senior Account Manager owns revenue expansion for the existing customer base. You will manage technical and commercial relationships to drive net revenue retention and identify upsell opportunities for the Synchronizer API.

What you will do

• Own revenue expansion for the existing customer base.
• Drive multi-location growth for customers.
• Identify and close upsell and cross-sell opportunities.
• Serve as the primary technical relationship for accounts.
• Surface and resolve expansion-blocking issues.
• Manage a named account portfolio.
• Run regular business reviews.
• Build and execute expansion plans by account.
• Work with Engineering and Solutions Engineering on technical questions.
• Coordinate handoffs with the sales team and keep CRM current.

Required qualifications

• 4+ years in an account management, customer success, or solutions engineering role at a SaaS or API-first company.
• Demonstrated ownership of expansion revenue.
• Track record of growing accounts and driving NRR.
• Technical fluency with APIs and developer workflows.
• Experience navigating multi-stakeholder accounts.
• Commercial orientation.
• CRM discipline and comfort with data.

Nice to have

• Prior experience in health-tech, developer tools, or API platforms.
• Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management.
• Experience in a customer-facing role at a company building its GTM function.

Benefits

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• Stock options

About the company

NexHealth builds the infrastructure layer for modern healthcare by connecting fragmented EHR systems into a single platform. The company was founded in 2017 and is headquartered in San Francisco, CA.