Associate, Product Operations (External Agency Staff)

The role

This person will support NFL Media's digital platforms, including NFL+, NFL.com, the NFL app, and Clubs Sites. They will act as a central communication hub for operational activities and work with Product Management, Technology, Marketing and Sales.

What you will do

• Serve as central point of contact for communication and stakeholder management across NFL in-market products.
• Create concise plans and presentations for cross-functional teams, including senior leadership.
• Develop, manage and continuously improve processes for scale.
• Develop, manage and enhance business analytics of in-market performance, including KPI measures of operational performance.
• Provide operational support for digital platforms on game days and tentpole events, including reporting and prioritization of issues.
• Manage operational execution and support of live streaming digital shows on NFL.com.
• Manage content updates within the CMS, including the active NFL.com webpage.
• Oversee partner integrations and authentication management for NFL digital products.
• Serve as central point of contact for live broadcast blackout and retrans management.
• Manage the Service Desk Jira board and communicate Club product needs and release notes.

Required qualifications

• BS or BA in business, marketing, communications, computer science, or related field (listed as preferred in the posting).
• Minimum 5 years working in product management, project management, business analysis, or live event support in a large-scale media environment.
• Passion for the NFL and its clubs.
• Ability to supervise employees, handle conflict, manage change and improve operations.
• Excellent problem-solving ability and high motivation to drive positive change.
• Prior experience with Content Management Systems (CMS).
• Prior experience in operational support of web and mobile applications.
• Prior experience managing a JIRA board and writing user story tickets.
• Ability to understand and document business rules.
• Attention to detail and excellent organizational skills.
• Strong interpersonal, verbal and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Nice to have

• Experience with HTML, CSS and JavaScript.
• Proficiency in design tools such as Adobe Creative Suite.
• Strong knowledge of third-party authentication work streams.
• Avid interest and knowledge of NFL football.
• Ability to create and maintain documentation and runbooks.

Benefits

• Comprehensive benefits offerings (details at NFL Benefits).

Before you apply

• The employer is a third-party agency; the selected candidate is employed by the agency, not the NFL, and the agency handles pay, benefits and employment terms.
• No relocation assistance will be provided.
• Onsite presence required; remote and hybrid work not offered.

About the company

The NFL Digital Media Technical Operations team supports NFL Media's digital platforms. The NFL works with third-party agency partners for some of its services.