Seasonal FAST Video Systems Operator

The role

The individual will operate, monitor, and configure software for digital video distribution for the NFL's FAST Channel. This includes supporting live streaming of games, shows, and events.

What you will do

• Support live streaming of games, weekly shows, and tent-pole events.
• Document, escalate, and manage video distribution incidents to resolution.
• Create and update operational runbooks for live on air workflows.
• Maintain documentation of video acquisition scheduling and live event programing.
• Setup and operate digital video environment in Digital Master Control (DMC).
• Provide live event support during all live operation workflows including holidays, nights, early operation windows and/or weekends.
• Perform quality control tasks for video streaming distribution.
• Perform digital ad insertion operations on FAST live games.
• Setup and maintain electronic programming guide (EPG) metadata for live game broadcasts.
• Manage video routes for international game channels.

Required qualifications

• BS degree and/or equivalent experience.
• Experience monitoring and responding to live streaming service health metrics, alarms, and operational incidents in a 24/7 broadcast, streaming, or FAST channel environment.
• Knowledge of digital protocols such as TCP/IP, UDP, HTTP, HLS, SRT, RTMP, SSH.
• Demonstrate exceptional attention to detail and the ability to follow instructions precisely with minimal supervision.
• Execute SCTE-35 cue insertion for live and recorded programming, following AD commands and established operational procedures.
• Effective communicator with the ability to collaborate across control room and production teams.
• Highly organized and able to manage multiple priorities simultaneously.
• Flexible and adaptable, with the ability to respond quickly to changing production needs.
• Strong technical aptitude with the ability to troubleshoot audio/video and playout issues.
• Ability to effectively communicate technical information to internal and external stakeholders.
• A minimum of 2-years of experience in a Technical Support role (i.e. IT Service Desk, TOC/NOC Operations, etc.).
• Knowledge of Content Distribution Networks.

Nice to have

• Direct sports broadcast production and/or production operations experience (TV studio/truck experience, stadium broadcast operations) preferred

About the company

The National Football League Digital Media Group is looking for a Seasonal FAST Video Systems Operator. The NFL core values include Respect, Integrity, Team Responsibility, and Resiliency.