Robot Support Associate

The role

The Robotics Support Associate monitors a fleet of autonomous fulfillment robots in real time. You will resolve hardware and software errors and partner with operations and engineering to ensure optimal facility flow.

What you will do

• Monitor fleet management interface to ensure continuous throughput of autonomous systems.
• Track key operational metrics and proactively address bottlenecks.
• Respond to system alerts, physical robot faults, pathing jams, and hardware exceptions.
• Perform basic physical and digital triage to clear error states and recover stalled robots.
• Use tracking system to log detailed fault/bug reports.
• Partner with engineering teams to diagnose recurring hardware, software, or sensor failures.
• Participate in root-cause analysis sessions and assist in testing new firmware, software patches, and hardware retrofits.
• Keep clear line of communication with on the floor operations and Service.
• Enforce safety protocols when operating on the grid and the control mezzanine.

Required qualifications

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics.
• Strong problem solving and troubleshooting skills
• Ability to remain calm and decisive during high-volume operational incidents.
• Excellent verbal and written communication skills
• Ability to work in a fast paced environment involving quickly changing priorities and ability to handle stressful situations
• Working knowledge of google suite
• Working knowledge of WMS systems
• Working knowledge of OSHA regulations
• Dedicated, hard working and quick learner
• Must be able to stand/walk for up to 12 hours
• Regular bending, stretching and reaching both below the waist and above the head

Benefits

• Flexible Time Off
• Health Insurance
• Paid Parental Leave
• Commuter Benefits
• Referral Bonus
• 401k

About the company

Nimble is an AI robotics company building the autonomous supply chain. They are training robot AGI to power a proprietary generalist supply chain superhumanoid.