Robot Support Associate, Burlington, NJ

The role

The Robotics Support Associate monitors a fleet of autonomous fulfillment robots in real time. This person resolves hardware and software errors and partners with operations and engineering to ensure optimal flow and system improvements.

What you will do

• Monitor fleet management interface to ensure continuous throughput of autonomous systems.
• Track key operational metrics and proactively address bottlenecks.
• Respond to system alerts, physical robot faults, pathing jams, and hardware exceptions.
• Perform basic physical and digital triage to clear error states and recover stalled robots.
• Use tracking system to log detailed fault/bug reports.
• Partner with engineering teams to diagnose recurring failures.
• Participate in root-cause analysis sessions and assist in testing new firmware, software, or hardware.
• Keep clear line of communication with floor operations and Service.
• Enforce safety protocols when operating on the grid and the control mezzanine.

Required qualifications

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics
• Strong problem solving and troubleshooting skills
• Ability to remain calm and decisive during high-volume operational incidents
• Excellent verbal and written communication skills
• Ability to work in a fast paced environment involving quickly changing priorities and ability to handle stressful situations
• Working knowledge of google suite
• Working knowledge of WMS systems
• Working knowledge of OSHA regulations
• Dedicated, hard working and quick learner
• Must be able to stand/walk for up to 12 hours
• Regular bending, stretching and reaching both below the waist and above the head

Benefits

• Paid Time Off
• Health Insurance (medical, dental, and vision)
• Paid Parental Leave
• Commuter Benefits (fully paid parking spots)
• Referral Bonus
• 401k

About the company

Nimble is an AI robotics company building the autonomous supply chain. They are training robot AGI to power a proprietary generalist supply chain superhumanoid.