Client Services Representative, Portuguese

The role

You will resolve account and technology-related issues for clients using phone, chat, and email. You will assist with account setup, technical support, and educating customers on the NinjaTrader product line.

What you will do

• Leverage phone, chat and email to help resolve client support inquiries in English and Spanish
• Assist clients with account setup, technical support, troubleshooting accounts, and treasury-related items
• Educate and empower customers to get the most out of the NinjaTrader product line
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader’s services
• Assist management in creating and revising policies based on customer feedback
• Regularly assist with beta testing new software updates

Required qualifications

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their issues
• Ability to explain complex information or instructions in a simple, understandable way
• Strong time management skills with the ability to follow up on multiple issues and customer service requests
• Excellent written and verbal communication skills
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
• Written and spoken fluency in Portuguese

Nice to have

• A minimum of 1 year of customer service experience, preferably in a high-volume technology company
• Prior experience with CRM software and customer service ticketing software
• Familiarity with the trading industry

Benefits

• 401(k) plan with up to 3.5% company match
• Annual paid time off allowance of 18 days per year
• Seven paid holidays
• 5 Conditional Holidays Annually
• 1 Service Day Annually
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

About the company

NinjaTrader is an industry-leading trading platform and futures broker. Since 2003, it has grown to over 2 million users.