Senior Sales Engineer - AI Agents (Western Europe, Italy)

Germany - Remote. Posted 2 months ago

The role

You will act as a technical advisor for strategic enterprise deals in the Italian market. You will design solutions, deliver product demonstrations, and represent the company through thought leadership at events.

What you will do

Partner with the sales team to execute complex enterprise deals in Italy and other European markets
Lead discovery calls and technical deep dives with enterprise stakeholders
Create and deliver customized product demonstrations and presentations in Italian and English
Design and recommend solutions tailored to customer needs
Run and support POCs/POVs
Represent the company through thought leadership at customer events, webinars, and trade shows
Deliver technical comparisons against other AI Agent platforms in the Italian market
Collaborate with product and internal teams to feed back customer requirements

Required qualifications

Tenured track record in presales, sales engineering, or solution consulting
Ability to open or develop a new market and work independently
Deep background in enterprise software, particularly contact center (CCaaS) or automation technologies
Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies
Active use of LLMs and AI tools in daily work
JavaScript programming/scripting experience
Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.)
Experience with conversation, IVR or chatbot design
Confident, engaging presenter for customer and industry events
Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX
Fluent in Italian and English

Nice to have

Java, Python or similar
Spanish, German or other additional languages

Benefits

Fast-paced, collaborative, and creative environment
Endless internal career opportunities across multiple roles, disciplines, domains, and locations

About the company

NiCE Cognigy is an AI-first CX platform that builds the Agentic AI Workforce for enterprise customer service. It is backed by global CX leader NiCE.