Manager, PreSales Engineering, AI

The role

You will lead a team of 5-6 Sales Engineers across Benelux, France, and Nordics. You will provide strategic deal support, drive market penetration, and manage lead generation and thought leadership.

What you will do

• Act as a hands-on, frontline manager providing strategic deal support
• Own market penetration for Benelux, France, and Nordics
• Drive lead generation initiatives to build qualified pipeline
• Build and scale thought leadership for the team
• Lead the Sales Engineering team and prioritize activities
• Take the presales lead on RFPs
• Bridge technical capabilities with solution requirements and business impact
• Support customer success with upsell opportunities
• Engage with customer and partner stakeholders
• Liaise with regional sales and customer success leaders

Required qualifications

• Experience in enterprise software
• Proven team lead or manager experience
• Ability to coach individuals and build a high-performing team
• Foundational understanding of technology and AI
• Deep understanding of Conversational AI technologies, including GenAI, LLMs, speech-to-text (STT), and text-to-speech (TTS) solutions
• Familiarity with agentic AI concepts such as RAG, MCP and A2A communication
• Strong selling skills
• Excellent communication skills
• Full people-management responsibilities

Nice to have

• Experience with contact center or automation technologies

About the company

NiCE Cognigy delivers AI that works, combining Generative and Conversational AI to power Agentic AI. It is backed by global CX leader NiCE.