HR Operations Specialist

The role

This person will drive process excellence and operational efficiency across Global HR Operations. They will manage the employee lifecycle and partner with HRIS, Payroll, and Talent Acquisition teams to optimize workflows and data quality.

What you will do

• Analyze HR processes to identify inefficiencies, bottlenecks, service gaps, and recurring issues.
• Drive continuous improvement initiatives across employee lifecycle processes.
• Create and maintain SOPs, process documentation, governance controls, and operational playbooks.
• Conduct root-cause analysis and recommend sustainable solutions.
• Manage employee lifecycle transactions including onboarding, job changes, mobility, compensation changes, and offboarding.
• Ensure timely and accurate processing of employee data and HR transactions.
• Maintain employee records and documentation in compliance with company policies and regulatory requirements.
• Partner with HRIS, Payroll, Talent Acquisition, and IT teams to optimize HR workflows and system processes.
• Support enhancements within Oracle HCM, ServiceNow, and related HR technologies.
• Monitor service delivery metrics and identify opportunities to improve SLA performance and employee experience.

Required qualifications

• 2-4 years of experience in HR Operations, HR Shared Services, HRIS, or related HR functions within a global enterprise organization.
• Demonstrated experience driving process improvements and operational efficiencies.
• Strong understanding of employee lifecycle processes, HR operations, and service delivery models.
• Experience working with enterprise HR systems such as Oracle HCM, Workday, or SAP SuccessFactors.
• Experience working with case management or ticketing platforms such as ServiceNow.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Excellent communication and stakeholder management skills.
• Fluent English, written and verbal.

Nice to have

• Experience working in a complex global environment.
• Experience with process mapping, workflow design, and continuous improvement methodologies.
• Strong reporting and analytics capabilities using Power BI, Excel, or similar tools.
• Experience supporting automation, system enhancements, or digital transformation initiatives.
• Familiarity with HR operational governance, quality assurance, and service delivery metrics.

Benefits

• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.

About the company

NICE Ltd. is a global software company with over 8,500 employees across 30+ countries. Its products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety.