Senior Business Analyst, AI

The role

You will act as a bridge between idea holders and technical builders within the SPARK incubation team. You will shape raw ideas into prioritized use cases and ensure AI solutions solve intended problems.

What you will do

• Run discovery sessions, interviews, and workshops with business teams
• Turn ideas into clear use case briefs
• Assess and rank ideas against business value, feasibility, data readiness, effort, and risk
• Build lightweight business cases for Management and AI steering committee
• Map as-is and to-be processes
• Write user stories, acceptance criteria, and edge cases
• Specify expected AI behaviour
• Prepare test scenarios and evaluation datasets
• Use SQL, Python, or low-code tools to analyse process data and build prototypes
• Own and groom the product backlog

Required qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience
• 5-8 years of experience as a Business Analyst or Systems Analyst in a software, technology, or digital transformation environment
• Programming background with hands-on experience writing code in at least one language such as Python, JavaScript/TypeScript, Java, or C#
• Working knowledge of SQL and REST APIs
• Proven skill in requirements engineering: process mapping, user stories, acceptance criteria, and traceability
• Experience facilitating workshops and aligning senior business stakeholders with technical teams
• Experience working in Agile teams, with tools such as Jira and Confluence
• Working understanding of how large language models, RAG, and AI agents work
• Hands-on use of AI assistants in your own work
• Strong analytical, written, and presentation skills
• Fluency in English

Nice to have

• Some finance background or knowledge
• Hands-on experience on AI, GenAI, or automation projects, from use case definition through to production
• Experience with low-code or agent-building tools such as Claude, Microsoft Copilot Studio or similar
• Background in CX, contact centre, CCaaS, or enterprise SaaS environments
• Familiarity with evaluating LLM output quality, including test set design and acceptance thresholds
• Business analysis certification such as CBAP or PMI-PBA
• Experience working across regions and time zones, with teams in International and the Americas

Benefits

• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week

About the company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety. The company is a market leader with over 8,500 employees across 30+ countries.