Principal Strategic Alliances Manager, GSI

India - Pune. Posted a month ago

The role

This role builds and grows strategic alliances with priority GSIs across India and the Middle East. You will develop executive relationships, create joint go-to-market programs, and drive joint pipeline for CXone and Cognigy.

What you will do

Lead and grow strategic alliances with priority GSIs across India and the Middle East
Build and sustain executive sponsorship at priority GSIs
Run a joint business plan for each GSI with clear targets and regular reviews
Shape and scale a NiCE practice inside the partner
Drive joint pursuit of named accounts through SI-led bids, RFPs and co-sell
Work with sales, marketing, product, professional services and customer success on joint campaigns and enablement
Ensure partner-led deployments deliver customer value
Act as the voice of India and the Middle East in the global GSI programme
Serve as internal expert on how each GSI sells and delivers
Report on performance metrics like pipeline, bookings, and certified resources

Required qualifications

Minimum 8 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management
Proven success building joint go-to-market programmes with large systems integrators
Strong understanding of how GSIs make money
Ability to influence cross-functional stakeholders and drive alignment across geographies and business units
Exceptional communication, collaboration and relationship-building skills
Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
Experience working with globally distributed teams across the US, Europe and the rest of APAC
Willingness and ability to travel regularly across the region
Fluent English required

Nice to have

CX, contact centre, cloud or enterprise software experience strongly preferred
Hindi or Arabic is a bonus

Benefits

NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week

About the company

NiCE is a global leader in AI-powered customer experience and workforce engagement solutions. The company has over 8,500 employees across 30+ countries.