Senior Strategic Alliances Manager, GSI (SEA)

The role

This role builds NiCE's GSI alliances across South East Asia. You will build executive relationships with leading systems integrators to create joint pipeline and delivery capacity for CXone and Cognigy.

What you will do

• Lead and grow strategic alliances with priority GSIs across South East Asia
• Build and sustain executive sponsorship at priority GSIs
• Run a joint business plan for each priority GSI with clear targets and regular reviews
• Shape and scale a NiCE practice inside the partner
• Drive joint pursuit of named accounts through SI-led bids, RFPs and co-sell
• Work with sales, marketing, product, professional services and customer success to deliver joint campaigns and enablement
• Ensure partner-led deployments deliver customer value
• Act as the voice of South East Asia in the global GSI programme
• Serve as internal expert on how each GSI sells and delivers
• Report on performance metrics such as pipeline, bookings, certified resources and joint wins

Required qualifications

• Minimum 8-10 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management
• Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level
• Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount
• Ability to influence cross-functional stakeholders and drive alignment across geographies and business units
• Exceptional communication, collaboration and relationship-building skills
• Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
• Experience working with globally distributed teams across the US, Europe and the rest of APAC
• Willingness and ability to travel regularly across the region
• Fluent English required

Nice to have

• CX, contact centre, cloud or enterprise software experience strongly preferred
• Additional regional languages are a bonus

Benefits

• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week

About the company

NiCE is a global leader in AI-powered customer experience and workforce engagement solutions. The company has over 8,500 employees across 30+ countries.