Managed Operations Services Specialist

The role

You will act as an application administrator and implementation manager for customer requests. You will provide implementation, quality assurance, and support to new and existing clients globally.

What you will do

• Acts as Application administrator for Day 2 Move, Add, Change Requests for CXone platform clients
• Works closely with TAMs, DSE and Expert Services as Implementation manager
• Become an expert in ContactEngine solution design consultancy and implementation
• Work with global teams to build, test and support customer journeys and conversations
• Learn clients' business processes to define and document requirements for automated transactions
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform
• Define and implement ContactEngine customer journey optimization strategies
• Write queries in SQL and build reports and dashboards
• Write and debug code snippets in JavaScript

Required qualifications

• 3+ years experience in an implementation / professional services / consulting role
• Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• A keen problem solver with a passion for learning
• Ability to successfully work in a team-oriented, highly collaborative environment
• Amenable to work shifting schedules

Nice to have

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

About the company

NICE Ltd. software products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety. The company is an innovation powerhouse in AI, cloud and digital with over 8,500 employees across 30+ countries.