Senior Product Manager

The role

The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for an Analytics Platform service area. This role involves driving internal service adoption and engaging directly with enterprise customers as a subject matter expert.

What you will do

• Own the roadmap for an Analytics Platform service area
• Produce and maintain service specifications through prototyping
• Maintain domain expertise in AI capabilities and competitive landscape
• Identify and drive adoption of services among NiCE application teams
• Track and grow the number of applications consuming services
• Maintain visibility into service unit economics and costs
• Engage directly with enterprise customers as a subject matter expert
• Turn enterprise customer insight into service requirements
• Validate ideas and test assumptions with real customers using prototypes
• Apply AI tools across discovery, synthesis, and spec writing

Required qualifications

• 8+ years of experience in software product management or a directly relevant role
• Experience owning a product or service with clear adoption, usage, or commercial metrics
• Experience engaging directly with enterprise customers as a technical subject matter expert
• Experience building AI-native product prototypes using AI tools
• Experience running structured AI evaluation cycles
• Experience producing detailed product specifications for engineering execution
• Experience with version control and basic development workflow like Git
• Experience leading and influencing teams in a matrixed global organization
• Ability to grow adoption of a product or service within an organization
• Ability to track and communicate service economics
• Excellent written and oral communication skills
• Hands-on familiarity with LLM behavior including prompt design and output evaluation

Nice to have

• Platform, infrastructure, or API-layer product management
• Contact center, CX, analytics, or adjacent enterprise software
• Conversational AI, virtual agents, or generative AI applications
• AI governance considerations such as data privacy and regulatory requirements
• Agentic AI workflows and multi-step AI orchestration

About the company

NiCE (NASDAQ: NICE) is an innovation powerhouse in AI, cloud and digital used by 25,000+ global businesses. The company has over 8,500 employees across 30+ countries.