Manager, Partner Success - Resell, APAC

The role

The Manager, Partner Success - Resell, APAC manages partner success activities across the APAC region. This role supports regional resale partners and their end customers to drive adoption, customer value, and operational consistency.

What you will do

• Manage day-to-day Partner Success engagement for APAC resale partners.
• Build working relationships with regional partner contacts, customer-facing teams, and internal stakeholders.
• Track partner and customer health, adoption, enablement needs, and escalations.
• Support partner success plans aligned to APAC business priorities and regional growth objectives.
• Coordinate enablement, onboarding, business reviews, and adoption activities.
• Identify risks and remove operational blockers.
• Develop trusted relationships with APAC resale partners and key customer-facing stakeholders.
• Prepare and share partner success updates, customer insights, and risks with regional leadership.
• Support partner enablement activities including training coordination and adoption programs.
• Facilitate resolution discussions for friction between partners, customers, and sales teams.

Required qualifications

• 7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.
• Experience supporting partners and customers across APAC markets.
• Strong communication, stakeholder management, problem-solving, and execution skills.
• Demonstrated ability to influence cross-functional teams and drive outcomes in a matrixed, regional organization.
• Ability to travel up to 30% across APAC.

Nice to have

• Experience in a global technology or SaaS organization, professional services, or solution delivery environment.
• Knowledge of APAC partner ecosystems, reseller/channel motions, or alliances strategy.
• Experience working with technical teams and understanding technical solutions.
• Business education, regional language capabilities, or experience working across multiple APAC markets.

Benefits

• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.

About the company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety. The company has over 8,500 employees across 30+ countries.