Business Operations Manager, Subcontracting and Governance

The role

The Partner Subcontracting & Governance Manager owns the governance, commercial alignment, and operational oversight of partner-delivered engagements. This role ensures customer and partner Statements of Work, subcontracting arrangements, and delivery commitments are structured and aligned with corporate standards.

What you will do

• Review, approve, and govern customer and partner Statements of Work, Change Orders, Amendments, and related contractual documentation.
• Ensure deliverables, assumptions, scope, milestones, acceptance criteria, pricing, and timelines align with approved customer agreements and corporate standards.
• Validate that required documentation and approvals are in place before partner assignment or project commencement.
• Maintain standard templates, review procedures, approval workflows, and governance controls for partner-delivered engagements.
• Advise internal stakeholders on contracting requirements, commercial obligations, and subcontracting processes.
• Govern the end-to-end subcontracting process, from opportunity qualification through project closure.
• Ensure subcontracting activities comply with company policies, legal requirements, and approved partner engagement models.
• Confirm partner certifications, delivery authorizations, and solution qualifications before project assignment.
• Review partner SOWs for alignment with customer-facing commitments and approved service offerings.
• Establish and maintain back-to-back contractual alignment between customer obligations and partner responsibilities.

Required qualifications

• 2-4 years of experience in subcontracting, commercial governance, contract management, professional services operations, partner delivery, procurement, or a related function.
• Demonstrated experience reviewing and governing SOWs, Change Orders, Amendments, and subcontracting documentation in complex customer environments.
• Strong understanding of commercial terms, delivery obligations, risk allocation, acceptance criteria, pricing structures, and approval controls.
• Ability to identify contractual, financial, compliance, and operational risks and drive timely resolution across multiple stakeholders.
• Excellent stakeholder management, communication, negotiation, and problem-solving skills.
• Highly organized and detail-oriented, with the ability to manage multiple engagements, priorities, and deadlines in a global, cross-functional environment.

Nice to have

• Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy

Benefits

• NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week

About the company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety. The company is an innovation powerhouse in AI, cloud and digital with over 8,500 employees across 30+ countries.