Marketing Social Channel and Community Manager

The role

You will manage the global NiCE and NiCE Cognigy social presence with a focus on LinkedIn and YouTube. You will combine channel management, active listening, and community engagement to build an engaging daily presence.

What you will do

• Manage channels including day-to-day calendar coordination, scheduling, publishing and account management.
• Monitor audience conversations, industry developments and platform trends.
• Engage with audiences on channels and in industry conversations.
• Shape the editorial calendar by balancing engagement content and brand initiatives.
• Work with the Social Content Creator to turn insights into channel-native content.
• Partner with brand, communications, campaign, product marketing and regional teams.
• Track audience and content performance and recommend changes.
• Support executives, subject matter experts and employees through social programs.

Required qualifications

• 2-5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening and performance optimization.
• Bachelor’s degree in Marketing or related field or experience
• Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.
• Excellent writing and editorial judgment.
• Track record of translating audience insights and trends into relevant content opportunities.
• Experience with social publishing, listening and analytics tools.
• Strong organization, sound judgment and the ability to manage competing priorities.
• Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

Nice to have

• Experience in B2B technology or a similarly complex industry is strongly preferred

About the company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses to deliver customer experiences, fight financial crime and ensure public safety. The company is an innovation powerhouse in AI, cloud and digital with over 8,500 employees across 30+ countries.