Network Specialist

The role

The Network Specialist will design, implement, maintain, and support NISC member networks. This role involves working with LAN/WAN infrastructure, firewall technologies, and wireless technologies.

What you will do

• Provide installation, support, and maintenance of general internal and Member network infrastructure
• Troubleshoot and resolve general network hardware and network related problems
• Provide superior customer support to internal and external customers
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support
• Monitor availability, performance, and security of network systems
• Create cases and follow up on resolution
• Perform research of general technical problems, resolve issues, and verify changes or enhancements
• Deliver installation and support of Member networking infrastructure
• Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
• Provide support to Members via NISC ACD, Service Center ticketing system and email

Required qualifications

• Ability to travel as often as necessary to meet the goals and objectives of the position
• Ability to see and communicate effectively
• Ability to remain stationary, move about, and operate computer keyboards or office equipment

Nice to have

• 3+ years of related experience
• Moderate level knowledge of Linux and Windows operating systems
• Moderate level knowledge of firewall technologies such as SonicWall or Palo Alto
• Moderate level knowledge of network technologies including Aruba Switching & Wireless
• Working level knowledge of setup and support of TCP/IP networks
• Basic level ability to demonstrate initiative and accountability
• Basic verbal and written communication skills
• Basic level presentation and training skills
• Excellent telephone etiquette and an ability to deal effectively with Members/customers
• Moderate level research and problem-solving skills

About the company

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. They are an AI-forward company committed to being a technology leader in their industry.