Implementation Specialist I (Futura)

The role

The Implementation Specialist I is responsible for the effective implementation and launch of products and services related to the Futura Flex solution within new and existing client organizations.

What you will do

• Coordinates and schedules new customer implementation dates for kickoff, configuration, deployment, and onsite and/or remote training.
• Identifies customers' current workflows and processes and configures the software to match the requirements.
• Onboards new customers by conducting kickoff calls and completing server/client deployment, configuration, training, and subsequent support.
• Provides onsite or remote software training for customers' employees as needed.
• Coordinates the hand-off from implementation to product support.
• Provides software training for new or existing NISC employees as needed.
• Conducts beta testing of new software versions and alerts quality control of any potential issues.
• Provides input to development to improve new versions of the product.
• Provides demonstrations and presentations of new software and features.
• Performs basic custom project work.

Required qualifications

• Bachelor's Degree; equivalent professional experience.
• 1-2 years of implementation experience.
• Ability to extract and analyze data from Oracle and/or SQL databases.
• Excellent Project and Time management skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Strong customer service skills.
• Strong interpersonal skills.
• Strong work ethic.
• Ability to see and communicate.
• Regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice to have

• Training experience is preferred.
• Experience and understanding of the Utility industry is a plus.

About the company

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Futura Systems, a subsidiary of NISC, provides enterprise utility GIS solutions to utility providers across the United States.