Member Value Consultant - AI Assistant

The role

The Member Value Consultant provides virtual and onsite adoption, training, and consulting services for NISC's AI Assistant and agentic workflows. This person advises Members on AI best practices, identifies use cases, and helps measure results.

What you will do

• Provide remote and onsite consulting, training, and implementation guidance on AI Assistant and agentic workflows
• Assess Member readiness and identify teams that stand to gain the most
• Interview Member staff to find repetitive or error-prone work for AI use cases
• Advise Members on AI best practices including workflow design and prompt standards
• Coach Member staff on writing effective prompts
• Develop and deliver role-based training and workshops
• Create practical learning content like prompt guides and videos
• Document proven workflows as repeatable playbooks
• Build and support a champions program
• Agree on success metrics and track usage and adoption

Required qualifications

• Hands-on experience with generative AI tools is a must
• Ability to see and communicate
• Regularly maintain a stationary position, move, and operate computer keyboards or office equipment

Nice to have

• 5-10 years of related experience in customer-facing consulting, training, business analyst, or solutions role
• Knowledge of the Utility and Broadband industries
• Experience configuring or supporting agentic or workflow automation tools
• Experience with NISC products and Member workflows
• Bachelor’s Degree in a business-related field or equivalent experience

About the company

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. They are an AI-forward company committed to being a technology leader in their industry.