Customer Education Manager - West Coast

The role

You will lead training, demonstrations, account launches, and independence assessments. You will help implement regional sales strategy and build education programs.

What you will do

• Plan training, demonstrations, and account launches with the Area Vice President
• Deliver in person and virtual training for physicians and procedure support teams
• Lead Galaxy System demonstrations with Sales and Clinical Sales
• Lead initial account training and support the first day of cases
• Review readiness records and assess customer skills
• Create and update approved training materials, assessments, and digital learning resources
• Manage event logistics, equipment setup, and testing
• Keep training records current and use feedback to improve education quality

Required qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience
• 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare
• 2+ years in clinical education, clinical specialist, training, or learning and development roles
• Strong clinical and technical knowledge
• Ability to explain complex concepts, teach adult learners, solve problems, and manage projects
• Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments
• Proficiency with Microsoft Office and Google Workspace
• Flexibility for occasional travel on short notice and work during evenings or weekends
• Ability to lift up to 30 pounds with or without reasonable accommodation
• Eligibility to work in the United States
• Must reside on the U.S. West Coast

Nice to have

• Experience in bronchoscopy, navigational technologies, or medical robotics
• Familiarity with simulation training, learning management systems, or tools for developing educational content
• Proximity to a major airport
• Candidates based in San Francisco

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, Flexible Time Off + Sick Time
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• On-demand online training and book reimbursement
• Team building and company organized social and celebration events

About the company

Noah Medical is building the future of medical robotics. Their next generation robotic platform targets early diagnosis and treatment of patients across multiple indications.