Payments Associate

The role

The Payments Associate will process, post, and reconcile reimbursement payments and related financial transactions. This person will work with Billing & Collections, Finance, and Accounting to ensure accurate financial records.

What you will do

• Post reimbursement payments, contractual adjustments, denials, and other transactions to patient accounts
• Review EOBs and payer documentation to ensure accurate recording
• Reconcile daily bank deposits, ACH transactions, credit card payments, and other activity
• Investigate and resolve misapplied payments, unapplied cash, and payment discrepancies
• Process virtual payment cards and ensure accurate recording and reconciliation
• Organize and distribute payment checks and virtual payment information
• Retrieve, scan, upload, and distribute incoming payer claims correspondence
• Maintain patient, payment, claim, and reimbursement information in systems
• Generate payment and reconciliation reports for management
• Partner with Finance and Accounting to resolve discrepancies

Required qualifications

• 1+ year of experience in a medical billing office, healthcare reimbursement, health insurance, revenue cycle, or related healthcare environment
• Experience processing or posting medical reimbursement payments, adjustments, or related financial transactions
• Familiarity with medical billing systems and healthcare reimbursement workflows
• Experience reviewing insurance Explanation of Benefits (EOBs) and contractual adjustments
• Understanding of payment reconciliation and the ability to identify and resolve discrepancies
• Strong Microsoft Excel or spreadsheet skills
• High degree of accuracy in data entry and financial calculations
• Strong attention to detail and ability to work accurately with high-volume financial and patient information
• Strong organizational and administrative skills
• Understanding of HIPAA and applicable healthcare privacy requirements
• Ability to independently prioritize and manage multiple responsibilities and deadlines
• Strong written and verbal communication skills

Nice to have

• Experience with NikoHealth, Brightree, or similar medical billing and revenue cycle systems
• Experience posting and reconciling payer reimbursement payments
• Experience processing virtual payment cards, ACH transactions, checks, and credit card payments
• Experience investigating unapplied cash, misapplied payments, and payment discrepancies
• Experience supporting month-end close and reconciliation activities
• Experience generating payment or reconciliation reports
• Experience supporting healthcare billing audits, regulatory inspections, or compliance activities
• Experience within DME, medical device, or healthcare reimbursement
• Experience working within a startup or rapidly growing healthcare organization

About the company

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. The team is dedicated to delivering prescription-grade therapy with an outstanding user experience.