Noctrixhealth
Sales Support Representative
Remote. Posted 16 days ago
The role
This person will support the operational success and growth of Nidra Therapy. They will process patient orders and serve as a liaison between healthcare providers, clinic staff, and internal teams.
What you will do
- Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain patient documentation
- Follow up on missing or incomplete information to ensure timely order progression
- Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff
- Build relationships with clinic teams to improve communication and responsiveness
- Review incoming documentation for accuracy, completeness, and compliance
- Track and manage patient orders from initiation through completion
- Use Salesforce or a similar CRM to document interactions and track order progress
- Monitor dashboards and reports to prioritize outreach and follow-ups
- Collaborate with Territory Managers and Associate Sales Representatives
- Assist in onboarding new clinics and guiding staff through documentation requirements
Required qualifications
- 1–3 years of experience in healthcare, sales support, customer service, or a related field
- Familiarity with HIPAA requirements and handling protected health information
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities with urgency and accuracy in a fast-paced environment
- Strong relationship-building and interpersonal skills
- Proactive approach to problem-solving and following through on outstanding tasks
- Ability to work independently in a remote environment and collaborate across sales and operations teams
Nice to have
- Bachelor’s degree
- Experience with Salesforce or similar CRM systems
About the company
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. The team includes medical device specialists, neuroscientists, and consumer electronics engineers.