Senior Technical Account Manager

The role

You will own the technical health of customer accounts, including configuration, tracking, integrations, and data pipelines. You will partner with Customer Performance to provide technical context for account strategy and risk. You will diagnose issues, resolve them directly, or coordinate escalations through Support and Solutions Engineering.

What you will do

• Partner with Customer Performance across a portfolio of existing customers
• Own ongoing technical health including configuration, tracking, integrations, and data ingestion
• Proactively identify data quality issues, configuration drift, and pipeline failures
• Diagnose customer-specific issues by tracing data flows and isolating root causes
• Resolve issues directly or escalate through Support or Solutions Engineering
• Stay accountable through resolution and translate technical findings for customers
• Create reusable health checks, documentation, and runbooks

Required qualifications

• Experience in a technical, post-sale customer-facing role
• Strong troubleshooting and root-cause analysis skills
• Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and data pipelines
• Comfort using logs, queries, APIs, dashboards, and lightweight scripts
• Ability to manage technical health across a portfolio of customers and prioritize by severity
• Clear written and verbal communication for technical and non-technical audiences
• Strong collaboration instincts with Customer Performance, Support, Solutions Engineering, Product, and Engineering
• Experience leading and mentoring a high-performing team

Benefits

• Equity package
• Medical healthcare benefits
• Dental healthcare benefits
• Vision healthcare benefits
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• $500 work-from-home stipend

Before you apply

• The interview process typically includes 5-7 interviews totaling 5-8 hours

About the company

Northbeam builds marketing intelligence software for growth-minded ecommerce brands. The company provides a unified view of business data through attribution modeling and customizable dashboards.