Admissions Representative

The role

Handle admissions calls, chats and emails for Northpoint's behavioral healthcare facilities. Gather patient information, explain insurance benefits and payment options, and coordinate with clinical and admissions teams.

What you will do

• Cover the admissions phone line, online chats and emails
• Collect complete and accurate patient or client information for admission
• Explain insurance benefits to potential patients, clients and their families
• Discuss payment options with patients, clients, family or fiduciaries
• Obtain and verify records from transferring or previous facilities
• Share new admissions with the Program Director and Clinical Team and schedule gender-specific client pickup
• Prepare patients and families for the transition to the facility
• Maintain contact with referral sources together with marketers
• Enter accurate referral sources into the electronic medical records system
• Drive a company vehicle for approved business and ensure safe transport

Required qualifications

• Must be at least 21 years old
• Valid driver's license and safe driving record
• Action-oriented; able to adapt to change, work independently, prioritize tasks and drive to finish
• Must comply with HIPAA procedures when handling protected health information

Nice to have

• 1+ year of sales experience in a call center setting
• Experience with a growing company with multiple entities
• Excellent critical thinking and organizational skills
• Strong mentoring and coaching experience
• Exceptional written, oral, interpersonal and presentation skills
• Ability to handle confidential material reliably
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite

Benefits

• Subsidized health insurance for employee, spouse and dependents
• 100% employer-paid basic life insurance equal to 1x annual salary, up to $100,000
• 100% employer-paid Employee Assistance Program
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident and hospital indemnity insurance
• Pre-tax savings accounts for IRS-allowable medical and dependent care expenses
• Generous paid time off plan
• Employee referral bonuses
• 401(k) retirement plan with employer match

Before you apply

• Must be at least 21 years old
• Must have a valid driver's license and safe driving record

About the company

Northpoint Recovery Holdings, LLC is a behavioral healthcare provider offering treatment for adults with substance use and co-occurring disorders, and mental health treatment for adolescents. It operates seventeen facilities across the Western U.S.