Sr. Manager, Health & Welfare Claims

The role

The Senior Manager, Health & Welfare leads department operations and develops leaders and teams. You will oversee claims operations, manage workflows, and ensure service meets quality and production goals.

What you will do

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and production teams to strengthen communication and resolve service issues.
• Oversee specialized processes, operational tools, and vendor coordination.

Required qualifications

• 7-10 years of professional management experience.
• Demonstrated success teaching, coaching and directing others, setting expectations, and managing staff.
• Ability to identify trends and root causes, solve problems, and turn information into practical improvements.
• Ability to build trusting relationships and communicate effectively with teams, peers, clients and leadership.
• Ability to manage competing priorities, lead projects independently, and remain calm under pressure.
• Ability to interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
• Comfortable with the MS Office suite of tools including Word, Excel, PowerPoint, Outlook and SharePoint.

Nice to have

• Bachelor degree

Benefits

• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Generous 401(k) plan with company base contribution and matching feature
• Paid Vacation, Sick Leave and Holidays
• Training and development opportunities
• Better-than-market benefits package

About the company

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. They administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans.