Systems Delivery Manager (Hybrid)

The role

You will oversee business analysts, testers, and application support staff across the full delivery lifecycle. You will also partner with an external vendor to fulfill development initiatives.

What you will do

• Manage, coach, and develop business analysts, testers and application support staff
• Ensure business needs are translated into requirements, user stories, and acceptance criteria
• Oversee test strategy, test case design, test data, defect tracking and quality checkpoints
• Partner with business leaders to confirm plan details and deployment readiness
• Manage incidents, problems, and change processes for production systems
• Allocate team capacity across projects, enhancements, testing cycles, and support needs
• Serve as a bridge between development, business operations, and third-party partners
• Develop a plan for modernizing analysis, testing and support practices
• Define automation opportunities and recommend tools and frameworks
• Establish meaningful metrics to drive continuous improvement

Required qualifications

• Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training and experience
• 8-10 years in business analysis, quality assurance, application support, or systems delivery
• 5+ years leading teams of 10+ people across multiple disciplines
• Experience leading the transformation from manual to automated processes
• Deep understanding of business analysis
• Strong command of test strategy
• Proven record of assessing team performance and organizational needs, developing actionable improvement plans, and leading teams through significant change
• Clear & effective communicator with strong interpersonal relationship skills
• Knowledge of SDLC, with practical experience in Agile, Scrum, Waterfall & hybrid environments

Nice to have

• Certification in CBAP or CCBA (IIBA)
• ISTQB
• ITIL Foundation

Benefits

• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Health flex spending & dependent care assistance plans
• Pet insurance
• Generous 401(k) plan with employer base contribution and match
• Paid vacation, sick leave and holidays
• Training and development opportunities

About the company

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits, administering large multi-employer pension plans and health and welfare plans.