Customer (Billing) Support Agent (German)

About the job

About the Role We’re looking for a Customer Billing Support Agent with fluency in German and English to join our team. In this individual-contributor role, you’ll provide high-quality support to customers, respond to billing-related inquiries, troubleshoot common issues, and help create an excellent customer experience. You’ll work within a fast-paced, structured support environment where clear communication, sound judgment, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting established service, quality, and productivity expectations. What You'll Do - Deliver high-quality customer service by following established policies,…