Senior Director of Global Renewals

The role

The Global Renewals Leader will be responsible for renewing large volumes of customer contracts. This person will build a global renewals team and own the renewal strategy, operating model, and performance against targets.

What you will do

• Own the renewal strategy and operating model including process, coverage, segmentation, playbooks, and workflows.
• Own renewal performance against GRR, renewal rate, churn, and contraction targets.
• Own the global renewals forecast and provide data-driven visibility into renewal pipeline, risk, churn, contraction, and expansion.
• Develop and enforce renewal pricing and commercial strategies.
• Optimize Salesforce and other systems supporting the renewal lifecycle.
• Drive and close renewals through the full renewal lifecycle.
• Use negotiation skills to maximize renewal outcomes and pursue upsell opportunities.
• Partner with Sales and Customer Success to identify and mitigate renewal risk.
• Collaborate cross-functionally with Regional Sales Directors and teams responsible for cross-sell, upsell, and expansion.

Required qualifications

• Experience managing a recurring revenue book of business with accountability for GRR and renewal targets.
• Demonstrated ability to build and operationalize renewal processes, playbooks, and forecasting methodologies.
• Strong commercial and negotiation skills including experience with pricing, uplift, multi-year agreements, and contract terms.
• Experience working cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations.
• Strong analytical skills to use data to identify renewal risk, trends, and opportunities.
• Experience in cybersecurity, infrastructure, networking, or another technically complex B2B SaaS environment.
• Demonstrated experience building a global renewals team from the ground up.
• Proven track record of success managing a high-volume portfolio of accounts.
• Strong communication, relationship-building, and follow-up skills.
• Excellent organization and time management skills.
• Experience with Salesforce.
• Ability to travel up to 20%.

Benefits

• Medical, dental, vision, life insurance, and disability insurance for eligible employees.
• 401(k) plan with employer matching program.
• Flexible paid time off.
• Paid holidays.
• Paid parental leave.

Before you apply

• Successful candidates will be subjected to background verification checks.

About the company

Nozomi Networks is the leader in OT and IoT Cybersecurity. The company protects critical infrastructure, industrial and government organizations from cyber threats.